Senior Director, STRAP Program & Applications
Heather manages the specification and support of application systems for business functions and educates the workforce about the strategic use of technology. She works closely with customers, colleagues, and other stakeholders to identify users’ information requirements and seeks opportunities to build systems based on new computing architectures that will improve business processes and support critical business strategies.
With over 15 years experience in the industry, Heather has a firm grasp on Operations, from product design, plan definition, provider services, and enrollment, to all facets of claims. She has assisted in defining the business and industry practices for translation into the proprietary, fully integrated administration system. She has also helped assure compliance with and passing of statutory, regulatory, and accreditation audits in multiple jurisdictions and acted as a consultant to operations internally and externally.