Sr. Director Mainland Operations
Kelly Alvey has 30 years of experience in the health insurance industry, with emphasis in claims and customer service.
She began her insurance career in 1984 with HMA, during this time she was promoted to Manager of Member Services for three Managed Medicaid Plans (AHCCCS) in Arizona and was involved with all aspects of customer service, developing member handbooks and open enrollment transitions.
From 1992 to 1999 she held several positions with Managed Care Solutions (MCS). Her work with MCS as a Provider Services Representative included negotiating cost effective contracts for an entire network of physicians, hospitals and ancillary providers. She was also a Corporate Business Analyst prior to being promoted to Manager of Corporate Client Services and was involved in various aspects of pre-implementation, implementation and post-implementation of seven (7) Managed Medicaid Plans in Arizona, Hawaii, Missouri, Michigan, New Mexico and Texas.
In 1999, Kelly returned to HMA and has held several management positions prior to her promotion to Senior Director of TPA Mainland Operations and Facilities were she is involved in all aspects of the operations including claims processing, customer service, account management, reinsurance, recoveries, TPL, short term disability, enrollment, COBRA, auditing and facilities.